Privacy Policy

Version 3.4: 17 July 2018
General information
This Privacy Policy describes Hi,hi Enterprises’ policy regarding collecting, using, storing, sharing and protecting the personal data of all visitors and users (“Visitors” and “Users”) of Hi,hi Enterprises’ website, www.hihiguide.com (the “Website”). This Website is operated by Hi,hi Enterprises B.V. {Boddenkamplaan 15, 7514JB Enschede, the Netherlands}, KvK 61904910. By visiting the Website and/or using the Website’s services, Visitors and Users acknowledge and accept this Privacy Policy, as a complementary document to Hi,hi Enterprises Terms and Conditions, with respect to the collection, usage, storage, sharing and protection of their personal data.
Collection and Usage of Personal Data
When visiting the Website, Visitors are generally not required to provide personal data. In order to make use of Hi,hi Enterprises’ services on the Website, Users need to provide personal data. If a User does not provide his/her personal data, it might not be possible to use certain functionalities on the Website. Users provide their personal data on the Website always voluntarily. This personal data contains, but is not limited to:
Data provided when registering an account, such as full name, email address, phone number.
Data provided when creating a Guide profile, such as interests, languages you speak and personal stories (about me & about the tour).
Data regarding the activities on the Website, such as sending requests, making bookings, confirming availability.
Data collected in the form of reviews and correspondence with the Website.
Data collected when visitors and/or users contact Hi,hi Enterprises.
Hi,hi Enterprises collects and uses these personal data in order to provide users of the platform with a functional system, such as the processing of availability requests and/or bookings, or to create Guide profiles.

Users also provide personal information when making a payment at the Website of Hi,hi Enterprises. All payments made are processed by the PCI/DSS-compliant payment service provider, Stripe Inc. The information collected by Stripe is used for processing payments and is not available to Hi,hi Enterprises. The Privacy Policy of Stripe can be consulted for more information regarding the collection and usage of payment data.
Storage and Protection of Personal Data
Hi,hi Enterprises protects information both online and offline. The transmission of information, including payment information, is encrypted and protected using Secure Sockets Layer (SSL). User data is only accessible for employees of Hi,hi Enterprises and its Users.

Cookies Policy

When visiting and/or using the Website, information may be stored on the Visitor’s or User’s computer in the form of a cookie. A cookie is a text file containing small amounts of information that is downloaded on a computer or mobile device when visiting a certain website. Cookies are placed there by the Visitor’s or User’s web browser and capture certain data.
Technical and functional cookies
Hi,hi Enterprises uses technical cookies and functional cookies. Technical cookies ensure a proper performance of the Website, such as being able to log in. Functional cookies remember the preferences of Visitors and Users of the Website, such as language settings, remaining logged in and Facebook Connect log in. Both types of cookies are permanent cookies. This means the cookie stays on the Visitor’s computer after the browser is closed. When visiting the Website again, it identifies the Visitor and retrieves the preferences from the cookie. These cookies are essentially to ensure that all website functionality is available to the Visitor and to enhance the user experience of the Website.
Analytical cookies
Hi,hi Enterprises uses third party analytical cookies. These cookies are provided by third parties, such as Google and Hotjar, and are used to analyse and evaluate the way Visitors use the Website. Google Analytics, a web analytics tool provided by Google Inc., places cookies on Hi,hi Enterprises behalf. Google provides the gathered information to Hi,hi Enterprises and therefore both parties closed a processing agreement for the data. Hi,hi Enterprises does not have influence on the way Google processes the data. See Google’s Privacy Policy for more information.
Hotjar, a web analytics tool provided by Hotjar Ltd., places cookies on Hi,hi Enterprises behalf. Hotjar provides aggregate data to Hi,hi Enterprises in order to view the Visitor’s behaviour on the Website. This presented data is anonymous meaning that Hi,hi Enterprises cannot identify the individual Visitor. Besides, Hi,hi Enterprises does not have influence on the way Hotjar processes the data. See Hotjar’s Privacy Policy for more information.
Deleting cookies
Users of the Website can change their cookies preferences at all time by changing the web browser settings. These are different for each browser. It is also possible to limit third party cookies through www.youronlinechoices.com
Contact
Please contact Hi,hi Enterprises for more information on the following address:
Brouwerijstraat 1
7523XC Enschede
The Netherlands
Email address: hi@hihiguide.com
Phone: +31 611955845