Frequently Asked Questions

FAQ for Travelers

  • Select a city and find a local you like.
  • Check the local's availability by sending a request and get a personalized tour plan.*
  • Book your local guide and complete the payment.
  • Your local guide will contact you within 24 hours after you have completed the booking.
  • Make further arrangements to personalize your tour and experience unique local places with your awesome local guide!

*If a particular local is not available, other like-minded locals are automatically asked if they are available for your tour. You will receive their tailor-made offers. Choose and book the local you like!

Before sharing contact information, you first need to book. Your local guide will contact you within 24 hours after you have completed the booking.

Your definite meeting point will be set, further arrangements to personalize your tour will be made and you're all set to experience unique local places with your awesome local!

Payments are processed by our payment provider Stripe and include creditcard payments with VISA, Mastercard and American Express. Read more about how Stripe handles your personal data at https://stripe./com/privacy

Yes! All Hi,hi Guide tours are 100% private.

Bummer... Please send a destination request to [email protected] and we may add it soon.

Yes, you can send a request at the city page which will be sent to multiple locals. Receive their tailor-made offers for your tour and book the one you like most!

Send an email to [email protected] to notify us you want to delete your Hi,hi Guide account and personal data.

If it's not too much to ask, please let us know what went wrong or what we could have done better.

Can't find the question you need?

We're always happy to help. Get in touch with our support and get all answers to your questions!

FAQ for Local Guides

  • Sign up and create an awesome profile! Tell travelers who you are and what kind of tour(s) you have to offer.
  • Wait for us to screen your profile and schedule your 10 minute onboarding call.
  • Reply to availability requests from travelers and arrange awesome tours for them!*
  • Get bookings and get in touch with your customers. Contact details will be shared after the travelers has completed the payment.
  • Share awesome stories!

*Travelers can also request more locals at once. Make sure to send an awesome tour offer, as more locals are in the race of becoming the travelers' favorite local guide.

Bummer... Please send a destination request to [email protected] and we may add it soon.

You will receive your earnings either through IBAN bank transfer (only within Europe SEPA countries) or PayPal (Worldwide) 48 hours after the tour. No transaction costs will be charged for bank transfers. In some cases, PayPal charges a transaction fee. These will be on your behalf.

20% of the total booking amount.

Example: When you hourly rate is €10, travelers pay €12,50 per hour. Your earnings are €10 and €2,50 (€12,50*20%) is our commission. The hourly rate you enter, is the hourly rate you get.

You are responsible for your personal tax declaration. Tax regulations differ from country to country. Check with your local tax authorities to which laws you need to comply.

Here are a few quick tips to get more bookings: Create an awesome profile. Reply quickly to incoming requests from traveler. Formulate clear offers regarding the things you're planning to see and do during your tour.

Send an email to [email protected] to notify us you want to delete your Hi,hi Guide account and personal data.

If it's not too much to ask, please let us know what went wrong or what we could have done better.

Can't find the question you need?

We're always happy to help. Get in touch with our support and get all answers to your questions!

Cancellation Policy

If the traveler cancels within 7 days before the date of the tour, the paid amount will not be refunded. The local guide will be fully compensated for blocking his/her agenda.

If the traveler cancels more than 7 days before the date of the tour, the paid amount will be refunded. In this case, the local guide will not be compensated.

If the local guide cancels, the paid amount will always be refunded.

After a local guide has cancelled a tour, we will always contact him/her to find out what went wrong. If we feel the local guide is abusing the platform, we will delete his/her Hi,hi Guide account.

We do everything within our power to prevent these situations from happening. However, we do not have control over the actions of our local guides. Local guides who do not show up at a booked tour are immediately removed from our platform.

Our policy is to pay locals their earnings 48 hours after the tour, so please let us know as soon as possible your local guide did not show up. Otherwise, we might transfer money to a local guide who did not earn it.

Can't find the question you need?

We're always happy to help. Get in touch with our support and get all answers to your questions!

Safety

In order to become a local guide at Hi,hi Guide, locals have to pass our screening. We screen the profiles of local guides and verify their personal information. Also, we have a call for a short introduction.

Local guides are reviewed by travelers who have booked them. These reviews give you a good impression of what a local guide is like. If a traveler leaves a negative review, the situation will be examined by us and the local guide may be removed from the platform.

We care a lot about your personal data and do everything within our power to protect it. If you are curious what data we save, how we save it and why we save it, please read our Privacy Policy

Can't find the question you need?

We're always happy to help. Get in touch with our support and get all answers to your questions!